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PT

Account Related

Here are some common related questions you might focus in your account.
If this still was not enough, please contact customer support via forum or email. We will serve you 7*24 wholeheartedly, or live chat with us via discord.
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I was a Global Strike Player how to migrate?
In order to migrate please check out the following video and article to proceed it manually.
If you still fail to proceed the migration manually, you need to contact us to help you about it but make sure you remember your in game name and account ID at least in order to help you locate your account.
How to recover my secondary password?
To change your Secondary Password, please go to your game settings at the left bottom corner or your game page (look for the gear icon) and reset your password. It will take 7 days to reset the password, then you can set up a new password. 
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How to link my FB or Gmail to my account?
➡️1. Go to our website in a browser. 
➡️2. Login your account with your current password.
➡️3. Go to Third Party tab, and click on bind for each party, make sure your own Facebook and gmail is logged in the same browser you are using. 
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I lost Item from my Warehouse
An item or a weapon might got expired from your warehouse which will disappear, if you believe you lost a permanent weapon please Contact us about it, we will have a check for you. 
I forget my password how to reset ?
If you forgot your password, you can reset it manually, follow the steps below:
➡️1. Go to our website in a browser. 
➡️2 . Click on "I forgot my password"
➡️3 . Choose your preferred reset method (Confidential Email or Security Question)
  ➡ If you choose to reset with your email, click "Send Code" to send a code to your inbox, send it and choose your new password.
  ➡ If you choose to reset with Security Question, your question and answer will need to include your user ID. 
If you still cant use those methods please Contact us
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How to change my battle teams password ?
➡️1. Go to our website in a browser. 
➡️2. Login your account with your current password. 
➡️3. Go to security center tab, change password.
➡️4. Enter your current password and then your new password.
➡️5. Submit and login again . ​
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​Why my account got banned ?
Your account could be banned for server reasons as the following : 
​➡ Refund\withdraw 
​➡ Using wall hack cheat, Aimbot and other software that violate the in game battles.
​➡ Abusing bugs
​➡ Account marked as scammed. 
​➡ Some hot cases of breaking chat rules and community.
In order to check the reason you need to contact us as soon as possible
How can I change my BT registered Email ?
➡️1. Go to our website in a browser. 
➡️Go to Security Center and click on email binding and changing.
➡️Once there you will see the bound email, press the "Send" button to send a security code to that email.
➡️Enter the received code in the box below.
➡️In the last box enter the numbers or letters that you'll see in the security image.
➡️Finally press "Submit" to remove the bound email.

To link a new email simply do the following:
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➡️Write the new email in the first box
➡️Press the "Send" button to receive the security code in your email
➡️Enter the received code in the box below
➡️Finally press "Submit" to link the new email
If you don't have access to your current mail, you need to contact us we will remove the mail for you.
My account is hacked
If your account is hacked and password changed, you need to act immediately: 
➡️1. Go to our website in a browser. 
➡️2. Press on forget password. 
➡️3. Choose your preferred way to reset your password using your Security question and answer or registered email.
➡️4. After you successfully reset your password, you need to secure your account, please go back to our website and login with new password you set.
➡️5. Go to security center, and change your security question and answer.
➡️6. Go to third party and unbind both Facebook and Google in case the thief connected his own and rebind yours. 
➡️7. Change your password again and make sure your mail is intact.
If you fail to recover your account please Contact us immediately. 
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I want to login different Facebook Account on Client
Here is 2 methods to logout a facebook account a client launcher and login another one: 
​➡Open Launcher. 
​➡Press on official Site.
​➡The official site will open, press on FB button near service in top right.
​➡Your Facebook will be open, press on setting gear and logout. 
​➡Reopen the launcher and login the other account you wish to use.

2nd Method:
​➡Close the launcher.
​➡Press Windows + R from your keyboard.
​➡Type appdata and accept.
​➡Open the folder Local -> Wooduan -> Microclient_64
​➡Delete the files named "Cookies" and "Cookies-Journal"
​➡Restart the game.