Billing and Payments

Here are some common related questions you might focus in your account.
If this still was not enough, please contact customer support via forum or email. We will serve you 7*24 wholeheartedly, or live chat with us via discord.

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How i can TOP UP ?

Open the launcher and login the game.
Press on the TOP UP button on the corner.
Select the Payment method you wish to proceed.
Choose your correct server.
Select the amount you want to purchase
Click on "Confirm the payment" and continue with the payment procedure with the new window that pops up.
Once done you can go back to the main page and click on top up successfully ( if it does not go automatically) and the gold shall be received in your account.

P.S: there might be some delay from the merchandise it self to proceed your payment to our end some time for fraud check, you can give it 24 hours time if the gold still did not fall out please contact our live support.

How to use Razer Gold ?
Here is some easy steps to purchase using Razer gold :
➡️1. Go to the link Razer Gold
➡️2. Login your account in Razer gold or register a new one in case you don't have.
➡️3. After login, press on Gold button on the top slide bar then click on reload.
➡️4. Choose the easier payment method for you and complete your order there.
➡️5. Once your payment done, go to battle teams click on top up and choose razer gold wallet.
➡️6. Confirm your order.

As for PayPal and Payment wall, it is easy, all you have to do is login to your account email and transfer the amount you wish to pay.

Why was my credit card declined for my purchase?
There are several reasons why Credit Card payments may be rejected. Many may need to be handled directly with your credit card company or the company you use to charge. It is also possible that your order does not pass the fraud protection measures.
Some payment companies you use such as Ultimate Pay will take the safety and security of your account seriously and use very strict measures to prevent abuse or theft of credit card information. If you feel your order is being declined incorrectly, please try the following steps:

Make sure that your account billing information and address are correct and up to date.
Make sure your credit card have enough amount to purchase.
Make sure the payment provider you are using is available in your country.
Make sure with your bank that you are legit and allowed to do online purchases.
Contact the company provider of the payment to make sure that they are not blocking your payment for some reason.

🛑If your payment is still rejected, you will need to select a different payment method for this purchase.
We apologize for any inconvenience caused.

Can i request for a refund ?
We apologize for any inconvenience you may have experienced. However, all merchandise sold through the Wizard game related websites is virtual and intangible, and, therefore, cannot be returned from our end. Since the gameplay itself is free to registered users, no refund will be granted.
You can check this in our User Agreement here:
Term of service
About us:
Privacy Policy

Recharge in the wrong account or server?
If you recharged in the wrong server or account, most important thing is to not spend your gold and contact our support asap providing us your correct account information, the wrong account where you purchased and the payment receipt of the purchase.
Please make sure you contact us within 30 days after the purchase, to note please we could not compensate the top up benefits that you get from the hot events, we can only transfer the gold.

If you recharged and you did not receive gold at all, please contact us as well and make sure you send us your name and payment receipt we will help you about it