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Technical Issues

Here are some common related questions you might focus in your account.
If this still was not enough, please contact customer support via forum or email. We will serve you 7*24 wholeheartedly, or live chat with us via discord.
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Support Center

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Discord Chat

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I cannot connect to the game. What do I do?
If you are having trouble connecting to the  there could be a few things that could cause this. To troubleshoot follow the below steps:

•  Check your Internet Connection. If it isn't working neither will the game!
• Make sure the Game is online. Sometimes we need to bring the server down to make maintenance. Announcements about these downtimes can be found on the window that appears on the game official website or the forum announcement.
• Make sure that your anti-virus/internet security programs are not blocking na.battleteams.com such as Avast, if so please add our website as exception click here to know how.

If none of these steps work, Contact our Support Team.
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Getting stuck in loading screen ?
Here is some troubleshooting steps:

• Clear Cache and Cookies
• Reinstall your client launcher
• Go to your account setting in game near mail box ( find the gear button ) and wipe unity cache and flash cash 
• Restart the game
• Try using other computers (if possible)
• Check if you have removed the Flash player and make sure your VGA/Graphic cards are updated.

• Check if you have a stable internet connection.

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You are not able to join your join your main account but you can join other ?

This issue happen due of some stuck temp files in order to fix it please download and install CCleaner, then press on analyze and run button.

Click here to download CCleaner
Screenshot
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I lost Item from my Warehouse
An item or a weapon might got expired from your warehouse which will disappear, if you believe you lost a permanent weapon please Contact us about it, we will have a check for you. 

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Receiving condition not met in game events ?
This issue happen due of the difference in time zone, in order to fix it you need to change temporary your time zone into the game on as follows:

• Press right click on your date in Taskbar then click on Adjust data and time. 
• Set time zone automatically turn it off. 
• Set time zone to Central America UTC-6
• Save change, and try to login to the game again.

If still not work please contact us we will have a check for you
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You got duplicated weapon from Super Arsenal?
This issue happen if you modfied your hero weapon, the super arsenal will recognize it as a new weapon and wont give you a chance to draw again.
Do not worry we can help you about it and replace the weapon please contact us within 30 days to help you proceed.

Unity Loading Screen stuck at 0% ?
Please go to your account setting near mail box ( find the gear button ) and go to resource pre-download tab and wipe your unity cache, then reload your launcher. 
Screenshot

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Your unity is crashing ?
this problem happen due of your graphic card are not as strong as the gaming quality you doing which causing your unity to crash over, in order to fix it please make sure to follow the steps below:

➡️ Don't open any other app besides the game while playing.
➡️ Reduce your gaming quality to low, in order to increase the FPS and avoid any overwhelming data on your GPU
➡️ Be sure you have installed the latest drivers for your graphic card and it's compatible with the DirectX version you are using.
➡️ And the most important go to your account setting by pressing on the gear button near mail box and switch between the direct X + use exclusive screen for less screen freezing. 

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Getting missing file error when you open the client launcher ?
This issue happen due of your windows defender deleting some files from your client folder or cause you are interrupting the in game downloader, we recommend you to try reinstall the game if same problem please use this external package: Download
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I want to login different Facebook Account on Client
Here is 2 methods to logout a facebook account a client launcher and login another one: 
​➡Open Launcher. 
​➡Press on official Site.
​➡The official site will open, press on FB button near service in top right.
​➡Your Facebook will be open, press on setting gear and logout. 
​➡Reopen the launcher and login the other account you wish to use.

2nd Method:
​➡Close the launcher.
​➡Press Windows + R from your keyboard.
​➡Type appdata and accept.
​➡Open the folder Local -> Wooduan -> Microclient_64
​➡Delete the files named "Cookies" and "Cookies-Journal"
​➡Restart the game.

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